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Frequently
Asked Questions |
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Q:
What documents are
required? |
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A:
It is the responsibility of the passenger to ensure they have the proper
identification, passport, visa and all other valid documentation
available. Please check with your embassy or consulate for updated
information. |
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Q:
Do I need any vaccinations? |
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A:
In all cases, it is recommended that passengers discuss their plans with
their doctor or health care professional to ensure they are fit to
travel. Inoculations are often recommended but in certain conditions they
are required. The World Health Organization (WHO) (http://www.who.int/vaccines-diseases)
provides guidelines about which vaccinations are necessary for each
country. |
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Q:
What should I pack? |
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A: Weather in early-Spring is quite variable. Be prepared for any type
of weather. Generally, medium-weight, loose-fitting clothing is ideal for
daytime usage. Make sure to dress comfortably. Bring a swimsuit since all
of our ships have pools and whirlpools. Proper footwear should include
walking shoes for shore trips and sandals or rubber-soled shoes for
walking on the deck. If you like to exercise or participate in sports,
bring any fitness clothing and footwear you may need. A hat or visor,
along with eye protection is also recommended. |
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Q:
Dress Code |
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A:
Neat casual wear is requested after 6:00 pm. For the three formal nights,
cocktail dresses for women and suits or jacket and tie for men are
appropriate. |
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Q:
What if I lose something on
the ship? |
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A:
MSC is not responsible for personal items lost on the ship.
Passengers who have lost personal items on board should ask the
Information Office if their properties have been found. If a passenger
finds an unattended item, they are kindly requested to take it to the
Information Office. |
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Q:
Can I take a cruise if I’m
pregnant? |
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A:
Women up to 28 weeks pregnant within the end of the cruise may cruise with
us on presentation of a medical certificate stating they are fit to
travel. |
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Q:
Can I smoke? |
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A: Smoking is only permitted in the designated Smoking Areas and on the open
decks. Smoking is not allowed in the dining rooms. |
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Q: Where can I keep my
valuables? |
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A:
You are advised to use the complimentary safety deposit boxes on board for
your jewelry and other valuables. MSC cannot be held responsible for the
loss of valuables. |
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Q:
Can visitors come on board? |
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A: Unfortunately, due to safety and security reasons visitors are not allowed
on the ships. |
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Q:
How do I book a Shore Tour? |
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A:
Besides our March 29 eclipse excursion, a range of tours is available at
each port of call. These excursions can be purchased on board and paid for
with major credit cards. A booklet outlining the tours on your cruise will
be sent with your final documents. Our on board staff will help you in
making reservations. Space may be limited therefore early reservations are
recommended. |
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Q:
How much should I tip? |
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A:
The amount of a gratuity, of course, should reflect the quality of
services rendered. Suggested amounts for gratuities covering services on
board are approximately $7.00 to $8.00 per passenger per day. Once on
board the ship guests will be given additional information regarding
gratuities. |
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Q: How do I pay for drinks and
any other purchases? |
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A:
For the convenience of guests, a “cashless society” has been created,
which means that you sign for your drinks and bar purchases. At the end of
the cruise your itemized bill may be settled with cash, Visa, MasterCard
or American Express. When you are cruising in the Mediterranean, the
currency on board MSC vessels is the Euro. |
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Q:
What fitness activities are
available? |
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A:
A fitness center and workout room with modern equipment
is available. Our ships also offer a jogging
track, volleyball, tennis, swimming pools and fitness
classes. |
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Q:
Are there casinos? |
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A:
We have a casino on board offering slot machines, blackjack and roulette,
Caribbean poker and bingo. The casino opens only while at sea and is
closed while in port. Some ports of call do offer casinos. |
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Q:
What are the dining
arrangements? |
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A:
Dining requests are taken at the time of booking and are confirmed on a
first come first served basis. Exact seating arrangements will be made by
the Maitre D’ at embarkation. Dining hours are as follows:
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Lunch |
Dinner |
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Early
Seating |
12:00
noon |
7:00
PM |
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Late
Seating |
1:00
PM |
8:40
PM |
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Breakfast in the dining
room is served from 7:30 AM to 9:30 AM in an open sitting. Breakfast and
lunch buffets are served on the pool deck at 7:00 am to 10:00 am and 12:00
noon to 2:00 pm.
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We are also able to
accommodate special diets. Just let us know what your needs are at the
time of booking and we’ll try to satisfy your request. |
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Our Dining Room is a
Non-Smoking Area. |
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Q:
Is there a dress code? |
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A: Medium weight, loose-fitting clothing is ideal for daytime usage. Neat
casual wear is requested after 6:00 pm. For the three formal nights,
cocktail dresses for women and suits or jacket and tie for men are
appropriate. |
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Q:
What about electrical
outlets? |
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A:
To make sure you can use
any electrical equipment such as an electric
shaver, the MSC Sinfonia has both European and American outlets.
Guests with pre- or post-cruise hotel packages might want to
bring converters and/or adapters for their
extended stay. |
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Q:
Are there medical facilities
if I get sick or hurt? |
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A:
Yes. All our ships have an onboard infirmary staffed by medical
professionals that is equipped to handle most emergencies and routine
medical procedures. The infirmary has medication for seasickness and
other commonly distributed medication. A fee will be charged for onboard
medical services. If the situation exceeds the capacity of the onboard
infirmary, you will be transferred to medical facilities on shore. |
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Women up to 28 weeks
pregnant within the end of the cruise may cruise with us on presentation
of a medical certificate stating their due date and medical fitness to
travel. |
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Q:
Can I wash my clothes while
I travel? |
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A:
A complete laundry service on board is available for an extra charge. |
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Q:
How do I mail letters? |
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A:
A Postal Service is available onboard for you to mail your postcards,
letters and all other correspondence. |
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Complimentary envelopes
and letterhead are available on request at the Information Desk. |
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Q:
How do I book salon
services? |
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A:
Our beauty salon offers a full range of services from haircuts and
styling, manicures and pedicures to waxing and makeup application.
Appointments can be made in advance and we suggest you book early to
ensure your desired time is available. |
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Q:
What kind of shopping is
available? |
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A:
Our shopping gallery offers duty-free prices on most items and is open
while the ship is at sea. A variety of gifts, jewelry, clothing and
souvenirs are sold as well as toiletries and sundries including sunscreen
for your convenience. |
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Q:
What does the spa offer? |
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A:
Our spas offer massages, saunas, facials and a full range of rejuvenating
and relaxing treatments. We recommend booking spa services early to ensure
your desired appointment time. |
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Q:
What if I’m celebrating a
special occasion? |
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A:
Cakes for special occasions such as birthdays, honeymoons, anniversaries
or retirements can be requested to the Maitre D' so you can celebrate your
unforgettable events while aboard the ship. If you have any other
requests for your celebration such as champagne or special room service
orders, just notify us beforehand and we’ll do all we can to accommodate
your wishes. |
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Q:
How do I get in touch with
friends and family while at sea? |
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A:
Satellite telephone communications and fax are available while the ship is
at sea only. Charges for these services are available on board. |
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For telegrams and faxes
from shore, family and friends need to address the ships’ call numbers,
your first and last name and your cabin number.
The ship’s Internet Café is open 24-hours. |
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The phone and fax numbers
of the ships are included in the materials with your cruise tickets. Cabin
telephone sets are good for all cabin-to-cabin calls and for onboard
services you might require. |
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All cabins are equipped
with closed circuit radio. |
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Q:
Can I watch television or
movies? |
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A:
Many staterooms are furnished with televisions. All ships also offer
public televisions and theaters for movies. |
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Q:
Is a cruise good for
children? |
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A:
There are plenty of activities on board for children including a club just
for them! Children are welcome to participate in the Mini Club, which is
available on board all cruises. The Mini Club Staff organizes activities,
shows and games (Arts & Crafts, Baby-Dance, Painting Courses, Treasure
Hunts, Mini-Olympics). The children are divided into appropriate age
groups. The Mini Club is open to children up to ten years of age. Children
under three are only permitted when accompanied by an adult who must
remain with the child at all times. |
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Q:
Are babysitters available? |
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A:
Baby-Sitting services are available for a fee. Please consult with the
staff onboard for cost and availability. We advise booking early for best
availability. |
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Q:
Are there special rates for
children? |
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A:
Yes, children often cruise for free on most Mediterranean cruises.
Restrictions apply so be sure to ask before you book. On cruises to all
destinations, the third and fourth occupants traveling with two
fare-paying passengers are usually charged reduced stateroom rates. If
your child stays in the same room, they may therefore qualify for such
discounts. |
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